ISO 20000:2011 IT service management (ITSM)
ISO is an independent international organisation that facilitates innovation and leads way to the development of trade. The objective of ISO is to advance the improvement of standardisation in technology. ISO has listed internationally recognised standards (e.g, 9001, 22000, 14000) to encourage worldwide exchange of goods. ISO registration or ISO certification improves the credibility of your business and helps you get more business. You might have seen ISO 9001 Quality mark on products from large companies. This can be attained through ISO certification.
ISO 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.